A world of services
Benefit from our range of services designed for professionals
Order
Coffee Specialists are available from 06:00 to 24:00 daily to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs.
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ORDER ONLINE
Discover the entire Nespresso universe and place your orders easily, 24/7
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Customer Service Line
An expert available to help you from 06:00 to 24:00 daily
* 400 1200 800 (available from 06:00 to 24:00 daily )
Delivery
Enjoy free delivery on your Nespresso orders over CNY 340
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Fast Delivery
Order your Nespresso coffees, receive them within 7 working days.
After-Sales
Our technical specialists are available to help you using your machine, and if needed, to give you an immediate diagnosis over the phone*.
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Machine service
As a Nespresso customer you can benefit after buying a coffee machine from a 24 month warranty as well as from a service and maintenance of your machine**
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Intervention
Our technicians can provide depending on your machine model on site assistance within 6 hours until up to maximum 2 working days***
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Machine loan
Nespresso provides a substitute machine during servicing if the repair of your machine is not possible on site***
* 400 1200 800 ( from 06:00 to 24:00 daily )
Recycling
Nespresso commits to become actor of a sustainable coffee economy, from coffee production to capsules recycling.
Since its creation, Nespresso made the choice of aluminium, because it is the ideal material to protect the aromas of its coffees. Moreover, it presents the advantage of being 100% recyclable.
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Sustainability
Learn more about the sustainability program of Nespresso
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Recycling
Discover our solutions to recycle your capsules
Other Services
Nespresso offers a complete range of dedicated services for you to savor your coffee in the best conditions, even during your events: open days, seminars, conferences...
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Event service
You can rent a coffee machine for special events*
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Set up
Installation and demonstration of your new machine*
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Water analysis
Provision of filters to optimize your water quality*
*Those services may be charged, please contact your commercial agent for further information.
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Already a customer ?
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